Aurosus Shipping & Delivery: Precision Logistics for Your Musical Journey
7-Day Hassle-Free Returns
Your Satisfaction, Guaranteed
-
Defect Resolution
-
Report manufacturing defects (e.g., product/description mismatch) within 7 days of delivery for instant refund/exchange.
-
Condition Requirement: Instruments must be in original factory state — unaltered, undamaged, and with intact packaging/labels.
-
-
Streamlined Process
-
Step 1: Contact support@aurosus.com with order ID + defect evidence.
-
Step 2: Receive prepaid return label (defective items) or ship via preferred carrier (buyer-paid).
-
Step 3: Full refund issued to original payment method within 48hrs of warehouse inspection.
-
-
Pro Tip
Record unboxing videos to expedite quality claims.
Global Delivery Excellence
From Our Warehouse to Your Stage
✅ Smart Logistics Network
-
98% on-time delivery rate via SF Express (China) + DHL/UPS (global).
-
Real-time GPS tracking with delivery alerts via SMS/email.
✅ Curated Packaging
-
Climate-controlled instruments: Humidity sensors + shock-absorbent crates.
-
Fragile items: Double-boxing with customizable insurance (up to $10,000).
✅ Flexible Options
-
Budget: 5-10 business days (free for orders >$300).
-
Express: 2-3 days air freight ($25 flat fee).
-
White-Glove: In-home setup & tuning service ($199, book pre-shipment).
Why Pros Trust Aurosus Logistics
-
Stage-Ready Speed: 24/7 warehouse operations with same-day dispatch.
-
Customs Mastery: Pre-cleared documentation for seamless cross-border delivery.
-
Dedicated Concierge: 1-888-555-AURO (2876) | Live chat support (6am-12pm GMT).
Track Your Order Now